Privacy Statement

1. Who We Are

The company responsible for your personal information is:

AIR AMERICAS LLC Pembroke Pines, Florida 33331, USA Email: BPO@airamericas.com

2. Information We Collect

Information you provide to us:

• Contact details: name, company, job title, email address, phone number.
• Quote and shipment details: origin, destination, cargo description, weight, dimensions, and dates.
• Shipping and customs information: shipper, consignee, and notify-party details, commercial invoices, and other documents required for transport and customs clearance.
• Any other information you choose to send us through forms, email, or phone.

Information collected automatically:

• Device and usage data: IP address, browser type, device type, pages visited, and time spent on the Site. • Cookies and similar technologies, as described in our Cookie Policy.

3. How We Use Your Information

We use personal information to:

• Respond to inquiries and prepare quotes.
• Provide, manage, and track freight forwarding, air, ocean, and trucking services.
• Prepare shipping and customs documentation and comply with trade, customs, and security regulations.
• Invoice and manage our business relationship with you.
• Improve and secure our Site.
• Send you service updates and, where permitted or with your consent, marketing communications. You can opt out at any time.
• Comply with legal obligations and protect our legal rights.

4. How We Share Your Information

We do not sell your personal information. We share it only as needed to provide our services or as required by law, including with:

• Carriers and transport providers: airlines, ocean carriers, and trucking providers, including our in-house trucking partner Allstate WorldCargo.
• Customs brokers and government authorities: customs, border, and security agencies, as required to move your cargo.
• Air Americas offices and network partners in the Americas and Asia that handle your shipment.
• Service providers who support our business, such as IT, hosting, email, and analytics providers, under confidentiality obligations.
• Authorities or third parties when required by law, or to protect our rights, safety, or property.

5. International Transfers

Air Americas operates in the United States, Mexico, Peru, Chile, Colombia, China, Hong Kong, Vietnam, and Sri Lanka. Because international shipping requires it, your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards to protect your information during these transfers.

6. Data Retention

We keep personal information only as long as needed for the purposes described here, including to meet legal, customs, tax, and accounting requirements.

7. How We Protect Your Information

We use reasonable technical and organizational measures to protect personal information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security.

8. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your information.
• Object to or restrict certain uses, including marketing.
• Withdraw consent where processing is based on consent.
• Opt out of the “sale” or “sharing” of personal information, as defined by applicable U.S. state laws. We do not sell personal information.

To exercise these rights, contact us at BPO@airamericas.com. We may need to verify your identity before responding. We will not discriminate against you for exercising your rights.

9. Cookies

We use cookies to operate the Site, remember your preferences, and understand how visitors use it. You can manage your choices at any time through Cookie Preferences. For details, see our Cookie Policy.

10. Third-Party Links

Our Site may link to third-party websites, such as carrier tracking pages. We are not responsible for the privacy practices of those websites.

11. Children’s Privacy

Our Site and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.

12. Changes to This Statement

We may update this Privacy Statement from time to time. The “Last updated” date at the top shows when it was last revised.

13. Contact Us

If you have questions about this Privacy Statement or how we handle your information, contact:

AIR AMERICAS LLC Pembroke Pines, Florida 33331, USA BPO@airamericas.com | +1 305 440 8488